When credits come back.
A plain-English refund policy. Wren Market is priced by the credit, not the month — so refunds are handled at the credit level, not the subscription level.
Automatic action refunds
Every metered action — identify, price, draft, clean photo, upscale, bulk lot summary — is charged at the moment you run it. If the action fails on our end, or the model returns an error before it produces a usable result, the credits refund to your wallet automatically. You'll see the reversal in the wallet ledger, usually within a few seconds.
Credit packs
Purchased credit packs are non-refundable once the credits land in your wallet. Credits never expire, so there's no window you can miss. If a checkout was charged twice, or credits never arrived after a completed payment, email support and we'll fix the ledger.
Duplicate or accidental charges
If you were double-charged for the same pack, or you bought the wrong pack by accident and haven't spent any of it yet, contact support within 14 days and we'll reverse the charge. After credits have been spent, we can only refund what remains in the wallet.
Custom top-ups
Custom top-ups (minimum 100 credits) follow the same rules as packs — non-refundable once credited, replaced or reversed if a payment glitches before credits land.
Quality concerns
If a priced item comes back with an obviously wrong maker or era attribution — the kind of miss a defensible tool shouldn't make — reply to the item and we'll refund the action credits on top of the automatic ones. We'd rather refund a credit than lose a shop.
How to reach us
Email the support address in your welcome message. Include the wallet transaction ID from your ledger — it's the fastest way for us to find the charge and make it right.